Privacy Policy

Candle Crafts guarantees that client details are for our use only for order & postage reasons, we don't store details (digitally or manually) or share our customer details unless required to do so by law. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Online payments are processed by PayPal from your computer to their servers and  is encrypted in transit using the Secure Sockets Layer (SSL) protocol.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Terms & Conditions

Items will be dispatched within 2 working days of receiving full cleared payment. 
Items are sent via Hermes couriers as they provide a tracked service unless a different service is requested.

Stock items can be returned. 
Please contact me within: 3 days of delivery, please post items back within 5 days of delivery using a tracked service.


Because of the nature of these items, unless they arrive damaged or defective,  I cannot accept returns for items: Made to Order / Personalised items  / Reduced price items on sale.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in the items value.

We don't accept cancellations but please contact us if you have any problems with your order.

Our site uses cookies to provide the services and features offered and to improve our user experience, for more information click on 'learn more' which can be found on the pop-up when 'Use of Cookies' is clicked on.

Candle Crafts

1st Floor

Derwentside Shopping Mill


Derbyshire DE56 1WN.

01773 822798 / 07989 602208

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 © 2020 Candle Crafts